Refund policy

Change of Mind Returns

If your purchase isn’t quite right, you’re welcome to return it within 30 days of receiving your order. Items must be unused, unwashed and returned in their original packaging with all tags attached.

Return shipping costs are the responsibility of the customer. Once your item arrives back in perfect condition, we’ll process your refund to your original payment method. To arrange a return, email us at support@thecurtainco.co.nz with your order number and the details of the items you’d like to return.

Faulty or Incorrect Products

We take great care to ensure your order arrives in perfect condition. In the rare event you receive a faulty or incorrect item, please contact us within 30 days of delivery at support@thecurtainco.co.nz, including photos and a brief description of the issue.

We’ll arrange a replacement or refund as appropriate, and cover any return shipping costs. Refunds will always be issued to your original payment method.

Further information from our Terms & Conditions:

*Same day dispatch for orders received before 2pm. Excludes public holidays.

Delays due to external factors such as courier issues or supply chain disruptions are beyond our control. We will keep you informed of any significant delays.

Risk of loss or damage passes to the customer upon delivery. Please inspect your order upon arrival and report any issues within 48 hours. 

If an order is returned to us due to an incorrect or incomplete address provided by the customer, re-delivery fees will apply.

If a customer refuses delivery or fails to collect an order from the courier, return shipping fees and any associated costs will be deducted from any applicable refund.