Terms and Conditions
Last Updated: 17th August 2025
Welcome to The Curtain Co ("we", "our", "us"). By using our website (thecurtainco.co.nz) and purchasing from us, you agree to the following terms and conditions. Please read them carefully before making a purchase.
1. GENERAL TERMS
1.1 These Terms & Conditions apply to all purchases made through our website and may be updated periodically without prior notice.
1.2 By placing an order, you confirm that you are at least 18 years old or have parental/guardian consent.
1.3 Our products are for personal use only and not for resale unless otherwise agreed upon in writing.
2. PRODUCT INFORMATION
2.1 We strive to ensure that product descriptions, images, and pricing are accurate; however, errors may occur. If an error is found, we reserve the right to correct it and update or cancel your order if necessary.
2.2 Colour variations may occur due to screen settings and dye batch differences. We do not accept returns based solely on slight colour discrepancies.
2.3 We are not responsible for incorrect measurements submitted by the customer.
3. ORDERS & PAYMENT
3.1 Orders are only confirmed upon full payment unless otherwise stated. We accept major credit cards and other payment methods as listed on our website.
3.2 Prices are listed in New Zealand Dollars (NZD) and include Goods and Services Tax (GST) unless otherwise stated.
3.3 We reserve the right to refuse or cancel any order at our discretion, including those flagged as fraudulent or where payment issues arise.
4. SHIPPING & DELIVERY
4.1 We deliver throughout New Zealand. Estimated shipping times are provided for guidance and are not guaranteed.
4.2 Delays due to external factors such as courier issues or supply chain disruptions are beyond our control. We will keep you informed of any significant delays.
4.3 Risk of loss or damage passes to the customer upon delivery. Please inspect your order upon arrival and report any issues within 48 hours.
5. RETURNS & REFUNDS
5.1 Change of Mind: If your purchase isn’t quite right, you’re welcome to return it within 14 days of receiving your order. Items must be unused, unwashed, and returned in their original packaging with all tags attached. Return shipping costs are the responsibility of the customer. Once your item arrives back in perfect condition, we’ll process your refund to your original payment method.
5.2 Faulty or Incorrect Products: If you receive a defective or incorrect product, please notify us within 14 days with photos and details of the issue. We will assess the claim and provide a repair, replacement, or refund as appropriate.
5.3 Refunds will be processed using the original payment method. Return shipping costs for faulty or incorrect items will be covered by us.
6. WARRANTY
6.1 We provide a one year warranty on our products, covering manufacturing defects under normal use.
6.2 This warranty does not cover damage caused by improper installation, misuse, wear and tear, or environmental factors (e.g., excessive moisture, direct sunlight exposure).
6.3 Warranty claims require proof of purchase. Please contact us for further assistance.
7. LIABILITY
7.1 To the extent permitted by New Zealand law, The Curtain Co is not liable for any indirect, incidental, or consequential damages arising from product use or website access.
7.2 Consumer rights under the Consumer Guarantees Act 1993 apply, and nothing in these terms seeks to limit those rights.
7.3 The Curtain Co accepts no liability for any damage to property, walls, or fittings resulting from the installation of curtain rods, or related hardware. It is the customer’s responsibility to ensure correct installation, including the use of appropriate tools, fixings, and wall types. Customers who are uncertain about installation are advised to seek assistance from a qualified tradesperson.
8. PRIVACY & SECURITY
8.1 Your privacy is important to us. We collect and process personal information in accordance with our Privacy Policy.
8.2 Payment details are securely processed, and we do not store credit card information.
9. GOVERNING LAW
9.1 These Terms & Conditions are governed by the laws of New Zealand. Any disputes will be subject to the jurisdiction of New Zealand courts.
10. INTELLECTUAL PROPERTY & IMAGE USE
10.1 All content on our website, including but not limited to photographs, product images, graphics, logos, and designs, are the intellectual property of The Curtain Co or its licensors.
10.2 Customers, suppliers, and third parties are strictly prohibited from copying, reproducing, distributing, publishing, modifying, or otherwise using our images or content for any purpose without prior written consent from The Curtain Co.
10.3 Any unauthorised use of our content, including repurposing for commercial, promotional, or resale activity, may result in legal action. 10.4 Permission to use our images or content can be requested in writing by contacting us directly.